Zylopets – Shipping and Delivery Policy

Last updated: 31 October 2026

Zylopets currently offers online pet-product sales to customers in South Africa. Some products may be dispatched by international fulfilment partners.

1. Order processing

Orders are submitted for fulfilment after payment confirmation.

Processing times depend on product availability, supplier processing and shipping arrangements.

We aim to communicate dispatch information and tracking details when they become available.

2. Delivery estimates

The estimated delivery period for each product and available shipping method will be displayed or communicated before purchase.

Some products are shipped internationally and may take longer than locally dispatched products.

Customers should review the estimated delivery period before placing an order.

We will not represent an estimated delivery date as guaranteed unless expressly confirmed.

Where a delivery period differs from the statutory default period under ECTA, the agreed period must be clearly disclosed before the order is placed.

3. Delivery delays

Delivery may be affected by:

• Customs inspections and clearance.

• Courier or postal delays.

• Supplier processing delays.

• Public holidays.

• Incorrect or incomplete delivery details.

• Events outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to notify the customer.

A delay does not remove any cancellation or refund rights provided by law.

4. Shipping costs

Available shipping methods and applicable charges will be displayed at checkout before payment.

The total price and any additional charges that we know will apply must be disclosed before the customer completes the purchase.

5. Customs, duties and import taxes

Products dispatched from outside South Africa may be subject to customs procedures, import VAT, duties or other lawful charges.

We will disclose known applicable charges before purchase where reasonably possible.

Customers will not be charged undisclosed amounts by Zylopets after purchase. If a courier or customs authority requires payment directly from the recipient, we will assist the customer in understanding the charge and its basis.

6. Tracking

Where tracking is available, we will provide the tracking details once supplied by the fulfilment or shipping partner.

Tracking updates may take time to appear and some shipping methods may offer limited tracking.

7. Incorrect delivery information

Customers should carefully check their delivery address and contact details before completing an order.

If an error is noticed, email zylopets.store.help@gmail.com immediately.

We will try to assist with corrections where the shipment has not already been dispatched.

8. Missing or undelivered orders

If an order does not arrive within the agreed delivery period, contact us with your order number.

We will investigate with the fulfilment and shipping partners and communicate the available options.

Nothing in this policy makes the Zylo pets owner or staff liable for the loss of the undelivered goods.

9. Contact

Email: zylopets.store.help@gmail.com

Website: https://zylopets.store